Shipping policy

Pre-Order & Shipping Policy

Effective Date: May 12, 2026

1. Pre-Order Terms

By placing a pre-order, you acknowledge and agree that:

  • The product is not yet manufactured and will be produced after order placement.
  • Estimated shipping timelines are provided in good faith but are not guaranteed.
  • Production or fulfillment delays may occur due to factors outside our control.

2. Estimated Shipping Time

  • Pre-orders are expected to ship within 60 days from the date of purchase.
  • This timeframe is an estimate, not a guarantee.
  • If there is a significant delay, we will make reasonable efforts to notify customers via email.

3. Delays

We are not responsible for delays caused by:

  • Manufacturing issues
  • Supply chain disruptions
  • Shipping carrier delays
  • Customs processing (for international orders)
  • Events outside our reasonable control (force majeure)

4. Order Cancellations & Refunds

  • Customers may request cancellation within [X days, e.g., 7 days] of placing the pre-order for a full refund.
  • After this period, cancellations may be refused or subject to a fee.
  • If your order has not shipped within [e.g., 90 days], you may request a full refund.

5. Shipping & Delivery

  • Once shipped, risk of loss transfers to the customer.
  • We are not liable for lost, stolen, or delayed packages once they are in the possession of the shipping carrier.
  • Customers are responsible for providing accurate shipping information.

6. Address Errors

  • We are not responsible for orders shipped to incorrectly provided addresses.
  • Reshipping may require additional fees.

7. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the amount paid for the product.
  • We are not liable for indirect, incidental, or consequential damages arising from delays or non-delivery.

8. Chargebacks & Disputes

By purchasing, you agree to contact us first at [your support email] to resolve any issue before initiating a chargeback.

9. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.